whats the correct thing to do...

[sassyotto]

so started with carpet cleaning in 1981 and grew to three trucks. then expanded into water/fire damage repair. downsized to O/O carpet cleaning.

was cleaning carpet for an older couple today and just as I was about to leave they asked if I had another job after theirs. I said my neighbors sump pump failed last night (we have had a ton of rain lately) so I was going to help him with that. They responded that they didnt have a sump pump problem but did have a sewer backup a few years back. He said they called a restoration company and they came out and removed the pad, dried the carpet and then cleaned the carpet. (I can imagine what they put into the air with their air movers while they were drying the carpet)

I think I winced at that point knowing the proper way to do it. They have a nice finished basement and it just bothered me that they may be medically affected by this at some point but kept my mouth shut.

Should I have said something or did I do the right thing?

 

[Nate The Great]

How much time and effort do you have to spend with opening up that can of worms.. I say off the record, the proper way to do things..

If it's been a few years back and they look fine, keep ya trap shut! For all you know, the customer could be misinformed.. Some will call fresh water overflowing out of the bowl a sewage job.. Did the customer decline to rip out and replace the carpeting/walls/etc at the time? A lot of unanswered questions Paul! It's always interesting to hear oh yeah I forgot or that slipped my mind with customers.. YMMV..